Stay Away From eMachines

I recently had a go with eMachine's Support, and while the customer service representative was nice, the company was not.

Basically I asked to purchase the recovery media, and they said they don't offer it anymore. If I were you (although I'm not ;) ) I would stay away from eMachines. I've always had horrible luck with their hardware, and they usually don't have very well put together software distributions (opinion). To avoid writing something inaccurate here is the conversation I had with them.

Me:
I can I go about ordering the recovery cd's for my machine. I don't have a 22 digit serial number, and I haven't registered this machine. I don't remember exactly when I purchased it either.

eMachines:
Dear Justin Kubicek,

Thank you for contacting eMachines. I apologize for the inconvenience that you have experienced. Recovery media is no longer available for the serial number you entered. Please purchase a retail version of the Operating System to proceed further.

Respectfully,
eMachines Online Technical Support

Me:
I assume then that you can't give me credit for a retail version. Do you have any ISO's of the original disks that I could download and burn myself? Doesn't this seem a little unfair? I don't expect you to answer that part in writing at work... Anyway, Is there anything you can do; I would rather not spend $250.

eMachines:
Dear Justin Kubicek,

Thank you for contacting eMachines. I apologize for the inconvenience that you have experienced. Since your computer is manufactured before Feb 2006 we will not be able to provide recovery disks. We have Recovery disks for computers that are manufactured after Feb 2006. Inconvenience regretted.

Respectfully,
eMachines Online Technical Support